About UsChecking & SavingsLoans & Credit CardsInvestments & InsuranceMembershipEducation CenterRatesLocations
Get Approved
Frequently Asked Questions
How do you use the personal information I enter on this site?
How can I be sure the information I provide on your site is secure?
Do you provide loans for properties in all 50 states and Washington, D.C.?
Can I be approved for a loan before I've found a property?
Why is an appraisal necessary? Can I use the tax value of the home?
How is the appraisal obtained?
Who can tell me what my property taxes will be?
What is a Good Faith Estimate?
What is a Truth-in-Lending statement?
What is a home equity line of credit?
How do interest only products work?
How much down payment will I need?
When should I start shopping for a mortgage and how do I know what I can afford?
Do I need to sell my existing home before I apply for a new mortgage loan?
Why is the Annual Percentage Rate (APR) different from the interest rate?
Can I be approved for a loan if I have credit problems? How often do interest rates change?
How can I customize my rate?
What factors go into determining my personalized rate?
Once I have selected a program, what are my rate options?
When can I lock my rate?
What if interest rates go down after I lock my rate?
What happens if my loan does not close before the rate lock expiration date?
If I have selected rate protection and do not exercise my one-time float down option, what will happen?
What are points?
Are discount points tax deductible?
If I’m short on cash, do I have options to help with my down payment and closing costs? How long is my Letter of Approval valid?
What is a pre-approval?
How is your approval different from a pre-approval or a pre-qualification?
Why do New York and New Jersey residents get a home loan pre-approval instead of an approval?
What does a mortgage lender consider when making a loan decision?
How much does it cost to get a loan decision?
How long will it take to get my loan decision?
Can I change the loan amount, down payment or program after I've received my loan decision?
I already put earnest money down on the property. Is this included on the Good Faith Estimate?
What documents will I need to provide to complete my loan transaction?
What is a 4506 form?
Do I have to attend closing? What are my options?
How does it benefit me to let you select the closing agent?
Where do I go to close the loan?
Can I bring a personal check to the closing?
What is title insurance and why is it required?
How much title insurance do I need?
How much homeowner’s insurance do you require?
How do I know if I need flood insurance?
How are my property tax bills paid?
What type of inspections do I need before I close on my home?